Check-in
Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
To the city from the airport
Josep Tarradellas Barcelona-El Prat Airport offers a wide range of transportation options for travellers to reach the city centre, these are the two main terminals:
Terminal 1 (T1):
Handles major international and domestic airlines. Find the airlines operating here.
Terminal 2 (T2):
Handles low-cost carriers and charter flights. Find the airlines operating here.
Terminal shuttle bus
There is a free Service that Connects T1 and T2.
- Frequency: Every 7–10 minutes.
- Operating Hours: 24 hours a day.
- Duration: Around 10 minutes between terminals.
To the city from the airport
Barcelona Airport offers a wide range of transportation options for travelers to reach the city center:
Aerobus
A convenient shuttle bus operates every 5-10 minutes, connecting both terminals with the city center. Tickets can be purchased on-site for added convenience.
Metro
Line L9 Sud connects the airport with the city’s metro network. Metro stations are located in both terminals, and tickets can be purchased at vending machines on-site.
Train
The Renfe R2 Nord line connects Terminal 2 with Barcelona Sants and other key stations in the city. Tickets can be purchased at vending machines on-site.
Arriving by train
Arriving in Barcelona by train from other European cities is a convenient and eco-friendly alternative to flying. High-speed rail connections offers comfortable seats, scenic views, and spacious luggage allowances.
Trains often arrive directly in the city center (Barcelona Sants), making it faster and easier to reach your destination.
Traveling by train is both efficient and enjoyable!
From France
High-Speed Trains (TGV/AVLO/AVE):
Operated by SNCF and Renfe, there are direct connections to Barcelona from the following stations in France:
Paris – Paris Gare de Lyon
Lyon – Lyon Part-Dieu
Marseille – Marseille Saint-Charles
Toulouse – Toulouse Matabiau
Travel Times:
Paris to Barcelona: ~6h30m
Lyon to Barcelona: ~4h50m
Marseille to Barcelona: ~4h35m
Toulouse to Barcelona: ~3h15m
From Switzerland
High-Speed Trains (TGV/AVE):
From Germany
High-Speed Trains (TGV/AVE):
Operated by Deutsche Bahn, SNCF, and Renfe, travel involves a short transfer in France to a direct train to Barcelona.
Depart from Munich Hbf or Frankfurt Hbf and transfer in Paris (Paris Gare de Lyon) or Lyon (Lyon Part-Dieu) for a direct train to Barcelona.
Travel Times:
Munich to Barcelona (via Paris/Lyon): ~12h
Frankfurt to Barcelona (via Paris/Lyon): ~11h
From Portugal
High-Speed Trains (Alfa Pendular/AVE):
Operated by CP and Renfe, connections require a short transfer in Madrid to a direct AVE train to Barcelona.
Depart from Lisbon Santa Apolónia or Porto Campanhã, transfer in Madrid (Madrid Atocha) to a direct train to Barcelona.
Travel Times:
Lisbon to Barcelona (via Madrid): ~12h (includes overnight option Lisbon-Madrid).
Porto to Barcelona (via Madrid): ~13h.
Don't forget to check your check-in email
You will receive a Check-In email 48–72 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Operations team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Cleaning services
You will visualise the cleaning dates scheduled based on the duration of your stay. These services can be customized to fit your needs, ensuring your space stays tidy.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +34 932 71 88 80
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key collection
If you’re worried that you haven’t received instructions on how to access the apartment, don’t fret! Key collection details are sent prior to your check-in date. If you have access to your Guest Portal, you can find this information there as well.
Keys to access the apartment typically come in two forms:
Physical keys
The keys will either be handed to you by one of our Guest Operations team members if you check in during standard operational hours or will be left in a pick-up spot if you arrive later.
Keyless locks
Apartments with keyless systems can be entered through an access code. The codes are changed for every guest.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.