Check-in
Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
To the city from the airport
Public transportation: Paris offers a variety of transportation options for travelers to reach the city center from its two main airports, Charles de Gaulle (CDG) and Orly (ORY).
Charles de Gaulle Airport (CDG)
- Terminal 1: Serves Star Alliance airlines.
- Terminal 2: Sub-divided (2A–2G):
- 2E: SkyTeam international flights.
- 2F: SkyTeam Schengen routes.
- 2G: Regional flights.
- Terminal 3: Handles low-cost carriers and charters.
CDG terminal shuttle bus
CDGVAL Automated Metro: Provides free transportation between terminals 1, 2, & 3.
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- Frequency: Every 4 minutes.
- Operating Hours: Daily from 4:00 AM to 1:00 AM.
- Duration: Approximately 8 minutes for the entire journey.
Orly Airport (ORY)
- T1 & 2: Domestic and European flights (Air France).
- T3: Central hub for transfers.
- T4: International flights, including North Africa.
Orly terminal shuttle bus
Orlyval Light Rail: Offers free transit between terminals.
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- Frequency: Every 5 to 7 minutes.
- Operating Hours: Daily from 6:00 AM to 11:35 PM.
- Duration: Approximately 8 minutes for the journey.
Arriving by train
Arriving in Paris by train from other European cities is a convenient and sustainable alternative to flying. High-speed rail services like the Eurostar, Thalys, and TGV provide comfortable seating, scenic journeys, and generous luggage allowances.
Trains arrive directly in the city center at major stations such as Gare du Nord, Gare de Lyon, and Gare de l’Est, offering easy access to your destination.
Traveling by train to Paris is efficient, relaxing, and a great way to enjoy the journey!
From London
High-Speed train operated by Eurostar, direct connections are available from:
- London St. Pancras International to Paris Gare du Nord.
Travel Time: Approximately 2 hours and 16 minutes.
From Brussels
High-Speed train operated by Thalys and Eurostar, direct services run from:
- Brussels Midi/Zuid to Paris Gare du Nord.
Travel Time: Approximately 1 hour and 22 minutes.
From Amsterdam
High-Speed train operated by Thalys, direct trains depart from :
- Amsterdam Centraal to Paris Gare du Nord.
Travel Time: Approximately 3 hours and 20 minutes.
Don't forget to check your check-in email
You will receive a Check-In email 48–72 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Operations team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +33 757939720
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key collection
If you’re worried that you haven’t received instructions on how to access the apartment, don’t fret! Key collection details are sent prior to your check-in date. If you have access to your Guest Portal, you can find this information there as well.
Keys to access the apartment typically come in two forms:
Physical keys
The keys will either be handed to you by one of our Guest Operations team members if you check in during standard operational hours or will be left in a pick-up spot if you arrive later.
Keyless locks
Apartments with keyless systems can be entered through an access code. The codes are changed for every guest.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.