Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
Check-in
To the city from the airport
Humberto Delgado Airport (Lisbon Airport) has two terminals, each serving specific airlines and routes.
T1
Handles the majority of international and domestic flights. Airlines like TAP Air Portugal, Lufthansa, British Airways, Emirates, and most Star Alliance and Oneworld members operate here.
T2
Primarily serves low-cost carriers such as Ryanair, easyJet, Wizz Air, and other regional airlines. This terminal is smaller and focuses on budget-friendly travel.
Terminal shuttle bus
There is a free service that connects T1 and T2.
- Frequency: Every 10 minutes.
- Operating Hours: From 3:30 AM to 1:30 AM.
- Duration: Approximately 3 minutes between terminals.
To the city from the airport
Lisbon Airport offers a wide range of transportation options for travelers to reach the city center:
Aerobus
Connects the airport to key locations like Rossio and Cais do Sodré. Runs 7:30 AM to 11:00 PM every 20 minutes.
Metro
The Red Line connects the airport to the city center. Operates daily from 6:30 AM to 1:00 AM. Tickets available at stations.
Bus
Several Carris routes serve the airport. Tickets can be purchased on board, but luggage restrictions apply.
Arriving by train
Arriving in Lisbon by train from other European cities is a convenient and sustainable alternative to flying. High-speed and regional rail services offer comfortable seating, scenic routes, and generous luggage allowances.
Trains often arrive at Lisbon’s central stations, such as Santa Apolónia or Oriente, making your journey into the city quick and straightforward.
Traveling by train is a convenient and pleasant way to reach your destination!
From Spain
Trains (Renfe/CP):
Operated by Renfe and Comboios de Portugal (CP), there are direct and connecting trains from major Spanish cities:
Madrid – Madrid Chamartín
Badajoz – Badajoz Station
Travel Times:
Madrid to Lisbon: ~10h30m (via the overnight Trenhotel)
Badajoz to Lisbon: ~6h
From France
High-Speed and Regional Trains (TGV/Sud Express):
Operated by SNCF and CP, connections from France to Lisbon require a transfer in Spain.
Paris – Paris Montparnasse (transfer in Irun or Hendaye)
Travel Times:
Paris to Lisbon (via Hendaye): ~20h (overnight options available)
From Germany
High-Speed and Connecting Trains (ICE/Intercity):
Operated by Deutsche Bahn and CP, connections from Germany involve transfers in Spain.
Frankfurt – Frankfurt Hauptbahnhof (transfer in Madrid or Hendaye)
Travel Times:
Frankfurt to Lisbon: ~24h (via Madrid or Hendaye)
From Portugal (Domestic Routes)
Alfa Pendular & Intercidades:
Operated by CP, these high-speed and intercity trains connect Lisbon with major Portuguese cities:
Porto – Porto Campanhã
Faro – Faro Station
Travel Times:
Porto to Lisbon: ~3h (Alfa Pendular)
Faro to Lisbon: ~2h45m
Don't forget to check your check-in email
You will receive a Check-In email 48–72 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Experience team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +351 210204785
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key collection
If you’re worried that you haven’t received instructions on how to access the apartment, don’t fret! Key collection details are sent prior to your check-in date. If you have access to your Guest Portal, you can find this information there as well.
Keys to access the apartment typically come in two forms:
Physical keys
The keys will either be handed to you by one of our Guest Operations team members if you check in during standard operational hours or will be left in a pick-up spot if you arrive later.
Keyless locks
Apartments with keyless systems can be entered through an access code. The codes are changed for every guest.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.
Email: guest@ukio.com
Contact us through your Guest Portal