Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
Check-in
To the city from the airport
Berlin Brandenburg Airport (BER) has two main terminals, each serving specific airlines and routes.
T1
This is the largest terminal, handling a wide range of airlines, including major international carriers and full-service airlines such as Lufthansa, British Airways, Air France, and Qatar Airways.
T2
Located adjacent to Terminal 1, Terminal 2 primarily serves low-cost carriers like Ryanair, Wizz Air, and Norwegian Air Shuttle.
Terminal shuttle bus
Currently, there is no dedicated shuttle service between Terminals 1 and 2 at Berlin Brandenburg Airport (BER). The terminals are connected by a short, signposted walking path, allowing passengers to move between them easily on foot.
To the city from the airport
Berlin Airport offers a wide range of transportation options for travelers to reach the city center:
Airport Express (FEX)
RE8 and RB23: Fast trains connecting Berlin Brandenburg Airport to Berlin Hauptbahnhof in about 30 minutes.
S-Bahn
Lines S9 and S45 link the airport with key areas of Berlin, including Central Station, Friedrichstraße, and Südkreuz. Trains depart every 10-20 minutes.
Regional Trains
(RE7 and RB14): These trains connect the airport with major Berlin stations, offering additional options for a quick and efficient journey.
Arriving by train
Arriving in Berlin by train from other European cities is a convenient and eco-friendly alternative to flying. High-speed rail connections offer comfortable seats, scenic views, and spacious luggage allowances.
Trains often arrive directly in the city center (Berlin Hauptbahnhof), making it faster and easier to reach your destination.
Traveling by train is both efficient and enjoyable!
From France
High-Speed Trains (TGV/ICE):
Operated by SNCF and Deutsche Bahn, there are direct connections to Berlin from major French cities:
Paris – Paris Gare de l’Est
Strasbourg – Strasbourg Train Station
Travel Times:
Paris to Berlin: ~8h
Strasbourg to Berlin: ~6h
From Switzerland
EuroCity and ICE Trains:
Operated by SBB and Deutsche Bahn, trains provide direct and connecting services to Berlin:
Zurich – Zürich Hauptbahnhof
Travel Times:
Zurich to Berlin: ~8h
From Poland
Regional and EuroCity Trains:
Operated by PKP Intercity and Deutsche Bahn, there are direct trains to Berlin from key Polish cities:
Warsaw – Warszawa Centralna
Poznań – Poznań Główny
Travel Times:
Warsaw to Berlin: ~6h
Poznań to Berlin: ~3h
From Netherlands
High-Speed and InterCity Trains:
Operated by NS International and Deutsche Bahn, direct services connect Berlin with Amsterdam and other Dutch cities:
Amsterdam – Amsterdam Centraal
Travel Times:
Amsterdam to Berlin: ~6h20m
Don't forget to check your check-in email
You will receive a Check In email 24/48 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Experience team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +49 30 83793310
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key collection
If you’re worried that you haven’t received instructions on how to access the apartment, don’t fret! Key collection details are sent prior to your check-in date. If you have access to your Guest Portal, you can find this information there as well.
Keys to access the apartment typically come in two forms:
Physical keys
The keys will either be handed to you by one of our Guest Operations team members if you check in during standard operational hours or will be left in a pick-up spot if you arrive later.
Keyless locks
Apartments with keyless systems can be entered through an access code. The codes are changed for every guest.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.
Email: guest@ukio.com
Contact us through your Guest Portal