Check-in
Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
Don't forget to check your check-in email
You will receive a Check-In email 48–72 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Operations team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Cleaning services
You will visualise the cleaning dates scheduled based on the duration of your stay. These services can be customized to fit your needs, ensuring your space stays tidy.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +34 932 71 88 80
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.