Check-in
Your arrival and check-in experience is just as important as the rest of your stay. With our check-in guide, let us set you up so you enjoy the rest of your stay.
Airport information
Terminal 1
Handles major international and domestic airlines such as: Iberia, British Airways, Air Europa, American Airlines, and most Oneworld, SkyTeam, and Star Alliance members.
Terminal 2 & 3
Handles low-cost carriers and charter flights such as: Ryanair, easyJet, Wizz Air, and Vueling (some flights).
Terminal 4
Handles primarily Iberia Group flights (Iberia, Iberia Express, and Air Nostrum) and other Oneworld members, including long-haul international routes.
Terminal 4S
Satellite Terminal: Handles non-Schengen international flights for airlines operating in T4, such as Qatar Airways, LATAM, and Emirates.
Terminal shuttle bus
There is a free service that connects T1, T2, T3, and T4.
- Frequency: Every 10–15 minutes.
- Operating Hours: 24 hours a day.
- Duration: Around 15 minutes between terminals.
To the city from the airport
Madrid Airport offers a wide range of transportation options for travelers to reach the city center:
Airport express
A convenient 24/7 express bus service that connects the airport with the city center in around 30-40 minutes.
Metro
Line 8 connects all terminals to the Nuevos Ministerios station in the city center. Metro stations are available at each terminal.
Train
The Renfe Cercanías C1 and C10 lines connect Terminal 4 with Atocha and other major stations in Madrid.
Arriving by train
Arriving in Madrid by train from other European cities is a convenient and eco-friendly alternative to flying. High-speed rail connections offer comfortable seats, scenic views, and generous luggage allowances.
Trains often arrive directly in the city center (Madrid Atocha or Madrid Chamartín), making it fast and easy to reach your destination.
Traveling by train is both efficient and enjoyable!
From France
High-Speed Trains (TGV/AVE):
Operated by SNCF and Renfe, there are direct connections to Madrid from the following stations in France:
Paris – Paris Gare de Lyon
Lyon – Lyon Part-Dieu
Marseille – Marseille Saint-Charles
Toulouse – Toulouse Matabiau
Travel Times:
Paris to Madrid: ~10h
Lyon to Madrid: ~7h30m
Marseille to Madrid: ~7h
Toulouse to Madrid: ~6h
From Switzerland
High-Speed Trains (TGV/AVE):
Operated by SNCF and Renfe, travel from Switzerland involves a short transfer in France.
Depart from Geneva Cornavin or Zurich HB and transfer in Lyon (Lyon Part-Dieu) for a direct train to Madrid.
Travel Times:
Geneva to Madrid (via Lyon): ~12h
Zurich to Madrid (via Lyon): ~14h
From Germany
High-Speed Trains (TGV/AVE):
Operated by Deutsche Bahn, SNCF, and Renfe, travel involves a transfer in France.
Depart from Munich Hbf or Frankfurt Hbf and transfer in Paris (Paris Gare de Lyon) or Lyon (Lyon Part-Dieu) for a direct train to Madrid.
Travel Times:
Munich to Madrid (via Paris/Lyon): ~15h
Frankfurt to Madrid (via Paris/Lyon): ~13h
From Portugal
High-Speed Trains (Alfa Pendular/AVE):
Operated by CP and Renfe, there are direct trains connecting Lisbon and Porto to Madrid, with onward AVE connections to the rest of Spain.
Lisbon – Depart from Lisbon Santa Apolónia
Porto – Depart from Porto Campanhã
Travel Times:
Lisbon to Madrid: ~9h (includes overnight options)
Porto to Madrid: ~10h
Enjoy the scenic journey and discover the beauty of traveling by train!
Don't forget to check your check-in email
You will receive a Check-In email 48–72 hours prior to your arrival with all the necessary details. If you have access to your Guest Portal, this information will also be available there.
Booking Details
Booking ID, name, stay dates & flat name – This info would be key when contacting for any kind of support/ assistance with the Guest Operations team, keep it reachable at every moment.
Apartment Entry Instructions
This will vary depending on whether it has an electronic lock or uses conventional keys. For electronic locks, you will need to enter a code for access. For conventional keys, detailed information of where to collect them will be given to you.
Cleaning services
You will visualise the cleaning dates scheduled based on the duration of your stay. These services can be customized to fit your needs, ensuring your space stays tidy.
Wi-Fi Details
To make your stay more comfortable, easy access to the Wi-Fi network is provided.
Guest experience team Contact
WhatsApp: +34 603 127 690
Phone: +34 919 01 16 98
Email: guests@ukio.com
Check-in time
Standard check-in hours are between 15:00 and 21:00 to ensure a smooth arrival experience and give our team enough time to prepare your apartment. If you are unable to check in during this time frame, follow the points of contact of our Guest Experience team or submit a request directly through your Guest Portal.
Arriving early?
If you would like to check-in prior to 15:00, we can accommodate this request if there is no prior guest checking out on the same day. If there is a same-day check-out, we unfortunately cannot accommodate an early check-in as the apartment will have to be cleaned.
Early check-in requests can be submitted through your Guest Portal for those with access, or directly with our team.
Arriving late?
If your arrival in the apartment is past 21:00, we can arrange to have the key left at a nearby pick-up spot for your convenience.
We ask that you inform our Guest Experience team of early or late check-in requests at least 3 days prior to your arrival so that we can plan accordingly.
Key collection
If you’re worried that you haven’t received instructions on how to access the apartment, don’t fret! Key collection details are sent prior to your check-in date. If you have access to your Guest Portal, you can find this information there as well.
Keys to access the apartment typically come in two forms:
Physical keys
The keys will either be handed to you by one of our Guest Operations team members if you check in during standard operational hours or will be left in a pick-up spot if you arrive later.
Keyless locks
Apartments with keyless systems can be entered through an access code. The codes are changed for every guest.
Key contacts
We’re always happy to help! Feel free to reach out to our Guest Experience team anytime.